What Dr. ChatGPT is good for

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The ranks of people who have never asked an AI chatbot for health advice are thinning. After all, why wouldn’t you type your symptoms into a system that promises to plow through a vast quantity of information to puzzle out a diagnosis in seconds?

In fact, AI chatbots like ChatGPT and Claude are getting better and better at diagnosing health concerns. That really isn’t surprising, notes Andrew Parsons, an associate professor of medicine at the University of Virginia who studies how doctors make clinical decisions. The pattern-matching and categorization process of AI is pretty similar to the one doctors use to make diagnoses.

But where AI falls short, Parsons explains, is knowing how to use that information to decide – along with the patient – what to do about it. That decision “depends on who that patient is and what they value, and on a doctor’s judgment about where the evidence is reliable and where genuine uncertainty remains,” he writes – and AI simply isn’t up to the task of navigating that kind of nuance.

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Alla Katsnelson

Associate Health Editor

The mental shortcuts doctors use in diagnosis aren’t that different from how chatbots come up with answers to your health questions. Philip Dulian/picture alliance via Getty Images)

Dr. ChatGPT is getting remarkably good at diagnosing health problems - but actual doctors are still better at weighing treatment options

Andrew Parsons, University of Virginia

Uncertainty is common in medicine, and AI isn’t very good at navigating it.

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