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What does it say when you choose to text your boss instead of calling if you’re running late? Or you decide to share personal medical information with them on your own accord?
If you’re a member of Gen Z, these might seem like normal ways of workplace communication. But if you’re a member of an older generation, the texting might appear disrespectful, while the divulging of health details could come across as oversharing.
As a Gen Xer who has often worked with young reporters in my career, I was curious to see what Jeff LeBlanc, who studies and writes about workplace communication, had to say about how different generations can make sense of each other. He believes the debate shouldn’t be about whether Gen Z employees communicate better or worse than previous generations did. It’s understanding that they learned to do so in a very different environment, including the COVID-19 pandemic and the advent of AI.
In his article, he lays out several examples of how some common misunderstandings develop. The reasons may surprise you.
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